Privacy Policy

1. Introduction

Welcome to Energy Host. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including domain hosting, VPS, and reseller hosting.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms outlined here, please refrain from using our services.

2. Information We Collect

We collect personal and non-personal information to provide and improve our services. The types of information we collect include:

• Personal Information: Includes your name, email address, phone number, billing address, and payment details. This information is necessary for account creation, service provisioning, and communication.
• Account Information: Username, passwords, and other details related to your account. This ensures secure access to your hosting services.
• Technical Information: IP addresses, browser type, device information, and usage data through cookies and similar tracking technologies. This helps us optimize our website and services for better performance.
• Domain Registration Data: For ICANN compliance, we collect government-issued IDs, business registration documents, and WHOIS verification data.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provisioning: To provide and manage our hosting services, including domain registration, VPS setup, and reseller accounts.
• Transaction Processing: To process payments, send invoices, and confirm transactions.
• Communication: To send updates, offers, and support-related information. You can opt-out of promotional emails at any time.
• Improvement: To analyze usage patterns and improve our website, services, and customer experience.
• Legal Compliance: To comply with legal obligations, prevent fraudulent activities, and enforce our terms of service.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with trusted third parties under the following circumstances:

• Service Providers: Trusted partners who assist in operating our business, such as payment processors (Stripe, PayPal), technical support teams, and domain registries.
• Legal Authorities: If required by law or to protect our rights, safety, or property, we may disclose your information to law enforcement agencies or regulatory bodies.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified of any such changes.

We ensure all third parties adhere to strict data protection standards.

5. Data Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All sensitive data is encrypted using AES-256 and TLS 1.3 protocols.
• Access Controls: Strict access controls are in place to limit who can view or process your data.
• Regular Audits: We conduct quarterly penetration tests and security audits to identify and address vulnerabilities.

While we strive to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your data, subject to legal requirements.
• Opt-Out: Opt-out of receiving promotional communications.
• Data Portability: Request your data in a machine-readable format.

To exercise these rights, please contact our Data Protection Officer at support@energyhost.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings.
• Analyze site traffic and usage patterns.
• Assist in marketing efforts by tracking user behavior.

You can manage or disable cookies through your browser settings. However, this may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

9. International Data Transfers

If you are accessing our services from outside our operating country, your data may be transferred to, stored, and processed in our facilities and third parties' locations. These locations include:

• India (Mumbai)
• Germany (Frankfurt)
• USA (Virginia)

All locations maintain equivalent security standards and comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Email alerts to primary contacts.
• Dashboard notifications for logged-in users.
• Website banner announcements.

We encourage you to review this policy regularly to stay informed about how we are protecting your information.